FREQUENTLY ASKED QUESTIONS

Please report any maintenance problems on our online link or telephone our Maintenance Team on 01224 647878.  Also within the first 7 days please note any issues on the Inventory. 

Check the boiler is switched on at the wall and time clock.

            Check the pressure gauge which should be between 1 – 2 bar.

            Please check if there is a gas contract (this details would have been received on date of entry).

Please telephone Homeguard Leasing on 01224 647878 who will advise you if an Engineer will be required.

Immediately contact Scotland Gas Networks on 0800 111 999 and also report to Homeguard Leasing on 01224 647878.

If there is a break in at the property, please report to the Police as soon as possible and also inform Homeguard Leasing on 01224 647878.

Find the stopcock and turn off the water.  Stopcocks are usually located under the kitchen sink, in a cupboard at or around the door entrance.  Please contact Homeguard Leasing on 01224 646878.  If the leak is “out of hours” contact Emergency Tradesmen (numbers of tradesmen will be supplied at the commencement of your Tenancy)?

Speak to the neighbour and make them aware.  It is the neighbour’s responsibility to call a plumber and have the leak repaired.  Please contact Homeguard Leasing to report any damage to the property.

If you have been given permission to authorise a repair or purchase a replacement item, you will need to provide Homeguard Leasing with an original receipt and supply your bank account details for reimbursement.

Permission to decorate the property must be given by the Landlord, please contact Homeguard Leasing on 01224 647878 to discuss.

Check the smoke detector or carbon monoxide detector and replace battery if necessary.  (If the detector is not within safe reach, please contact our Maintenance Team on 01224 647878).

It is the Tenant’s responsibility to change any blown light bulbs including oven/fridge/extractor hood.

Please make sure that any food is away and not left on worktops and that rubbish is disposed of.  Please put down mice repellent/traps or use a sonic repellent.  If the problem persists, please telephone our Maintenance Team on 01224 647878 or complete our online maintenance section.

Please bleed the radiator using a radiator key.  If there is not already a key in the property they can be purchased from a local hardware shop or possibly in a supermarket.  Put the key into the valve at the top of the radiator, turn key anti clockwise until you hear a hissing noise and water comes out of the valve, and then close it.  Make sure you have a bowl or towel to catch any water.  If the problem persists, please telephone our Maintenance Team on 01224 647878 or complete our online maintenance section.  Check the pressure gauge of the boiler as bleeding radiators could drop the pressure which you would then need to top up.

Please check the filter on the washing machine, normally found at the base of the appliance, make sure this is clean and free of foreign objects such as loose change, bra wires etc.  If the problem persists, please telephone our Maintenance Team on 01224 647878 or complete our online maintenance section.

Use a fluid drain un-blocker – these can be brought from supermarkets and follow instructions or try plunging blockage.  If the problem persists, please telephone our Maintenance Team on 01224 647878 or complete our online maintenance section.

Homeguard Leasing ask Landlords to leave any instruction manuals in the property.   In the event there is no appliance manual, please try looking for a manual on the internet by using the appliance manufacturer and model number, alternatively there are some undernoted websites that might be useful.

            www.instruction-manuals.co.uk   or   www.espares.co.uk/usermanuals